Terms and Conditions
1. Introduction
1.1PetHub (“we”, “our”, “us”) provides an online platform enabling pet owners (“Users”) to book services offered by pet professionals (“Service Providers”).
1.2These Terms apply to all visitors, registered users, and Service Providers who access or use the Platform.
1.3You must be at least 18 years old to use the Platform.
2. User Accounts
2.1To access certain features, you must create an account and provide accurate, current information.
2.2You are responsible for maintaining the confidentiality of your login credentials.
2.3You must notify us immediately in case of unauthorized access or security breaches.
2.4We may suspend or terminate accounts that violate these Terms or engage in suspicious activity.
3. Pet Owner Responsibilities
3.1You agree to provide truthful and complete information regarding your pets, including medical history and behavior.
3.2You are responsible for the behavior, health, and well-being of your pet during any service.
3.3You agree to cover any damages or injuries caused by your pet to others or to property.
4. Service Provider Responsibilities
4.1Service Providers must ensure that all listed information such as pricing, services, and availability is accurate and up to date.
4.2Service Providers are independent contractors and not employees of PetHub.
4.3Service Providers must comply with all relevant local regulations and certifications regarding pet care services.
4.4PetHub is not responsible for verifying professional licenses unless required by law.
5. Appointments & Bookings
5.1Users may request, schedule, or cancel appointments directly through the Platform.
5.2Bookings become confirmed once the Service Provider accepts the request.
5.3Cancellation policies, including fees, are determined by each Service Provider individually.
5.4PetHub is not responsible for missed appointments, delays, or disputes between Users and Service Providers.
6. Payments & Fees
6.1Payments may be processed through third-party payment providers.
6.2Users must pay all fees associated with booked services, including taxes when applicable.
6.3Refunds follow the specific cancellation policy of each Service Provider.
6.4PetHub may charge platform or service fees, which will be displayed before payment is completed.
7. User Content
7.1Users may upload content such as pet photos, descriptions, and messages through the Platform.
7.2Users retain ownership of uploaded content but grant PetHub a limited license to display and use it for Platform functionality.
7.3You may not upload illegal, abusive, harmful, or misleading content.
7.4PetHub may remove any content that violates these Terms or community guidelines.
8. Reviews & Ratings
8.1Users may post reviews and ratings after completed appointments.
8.2Reviews must be honest and respectful; fraudulent or abusive reviews may be removed.
8.3PetHub prohibits any attempt to manipulate reviews or ratings.
9. Prohibited Activities
9.1Impersonating another person or misrepresenting your identity or qualifications.
9.2Uploading malware, viruses, or harmful code.
9.3Harassing, threatening, or abusing other users or Service Providers.
9.4Attempting to bypass security systems or reverse-engineer the Platform.
9.5Using the Platform for unauthorized commercial activities.
10. Health & Safety Disclaimer
10.1PetHub does not provide veterinary, medical, or emergency advice.
10.2PetHub is not liable for any injury, illness, or incident involving pets or individuals.
10.3Service Providers are solely responsible for services performed.
11. Limitation of Liability
11.1PetHub is not liable for pet injuries, health issues, loss, theft, or death.
11.2PetHub is not liable for errors, actions, or omissions by Service Providers.
11.3Use of the Platform is at your own risk.
11.4PetHub is not responsible for technical issues, system outages, or data loss.
12. Third-Party Services
12.1PetHub may integrate third-party services such as payment processors or analytics tools.
12.2Your use of third-party services is subject to their own terms and privacy policies.
12.3PetHub is not liable for failures or issues caused by third-party services.
13. Privacy Policy
13.1Usage of the Platform is subject to the PetHub Privacy Policy, which explains how data is collected, stored, and processed.
14. Intellectual Property
14.1All branding, logos, designs, and content on the Platform are protected by copyright and trademark laws.
14.2Users may not copy, distribute, or modify PetHub materials without written consent.
15. Account Termination
15.1Users may request account deletion at any time.
15.2PetHub may suspend or terminate accounts that violate these Terms.
15.3All outstanding payments remain owed even after account termination.
16. Changes to the Terms
16.1PetHub may update these Terms at any time.
16.2Users will be notified of major changes.
16.3Continued use of the Platform after updates constitutes acceptance of the revised Terms.
17. Governing Law
17.1These Terms are governed by the laws of the applicable jurisdiction unless otherwise required by law.
18. Contact Information
18.1For questions or legal notices, you may contact us at support@pethub.com.